How to Order
We specialize in both custom and standard products.
How to Order
Communication is the key to any successful transaction.
To order, use our contact page form to share your name, phone number, a brief message and the best time to call you back, or call us on 1 (716) 812-8080.
Tell us what you are interested in purchasing, and we will respond ASAP with questions, pricing, applicable taxes, and freight.
Note: Customer is responsible for all shipping and handling costs and applicable taxes before shipment leaves our facility.
We accept Paypal, all major credits cards, personal checks and cash. Sales tax will be added if applicable.
At the time of payment, before the order ships, we will need your credit card information to enter into our Square card reader machine. Once the transaction is completed, you will receive notification and a receipt immediately. For custom orders, payment must be made before the order is manufactured. There are no returns on custom orders.
For your privacy and security, all of our transactions are done on the phone or via email.
We will give you a time estimate on all orders.
We ship to the continental US only. Any requests to ship outside of the mainland must be discussed with us first for a quote. This includes Alaska and Hawaii.
Orders may be picked up from our North Tonawanda, New York, location to save on shipping costs, or we will ship them to you if you prefer. On occasion, we can bring purchased items along to a craft show if we are attending one in your area. Most of our products are large, so we will try to accommodate your delivery requests in the most convenient way.